Frequently Asked Questions

Have a question? Feel free to check out our FAQs

Our dresses are designed for a figure-enhancing fit, but sizing may vary slightly depending on the fabric and style. To ensure the perfect fit, please refer to our Size Guide on each product page.

If you're between sizes, consider:

  • For fitted dresses with minimal stretch, opt for the larger size for a comfortable fit.
  • For dresses with stretch fabric, you may size down for a more sculpted look.

Still unsure? Our customer support team is happy to help you find the ideal size!

We offer free shipping on qualifying orders. Free shipping thresholds and eligible regions are shown at checkout. Some destinations may have a shipping fee the exact amount will be displayed before you confirm your order.

We process orders quickly, so please contact us as soon as possible if your address needs to change. Email us at support@auralde.com with your order number and the correct address and we'll do our best to update it before it ships.

We ship worldwide and also offer Express Shipping for faster delivery options!

Here are the estimated delivery times with Standard Tracked Shipping (after dispatch):

United States & Canada: 5 to 9 business days
Europe: 5 to 7 business days
United Kingdom: 5 to 8 business days
United Arab Emirates: 5 to 9 business days
Saudi Arabia: 5 to 9 business days
Australia & New Zealand: 7 to 10 business days
Mexico: 7 to 10 business days
Rest of the World: 7 to 10 business days

We’re doing our best to get your order to you as quickly as possible! 💛

Yes — we ship to most countries worldwide. If you're unsure whether we deliver to your country, just add your item to the cart and enter your address at checkout to see available options.

You can cancel your order within 30 minutes of purchase by logging into your account. Once logged in, go to My Orders and click "Cancel Order". If you don't have an account, no worries, you can create one using the same email used to place the order.

Our team works hard to get your order dispatched as quickly as possible, so we’re unable to guarantee any cancellation requests or changes to your order past this window.

Yes, we accept returns, but we have certain conditions to ensure the quality of our pieces for all customers.

Return Window: You have 30 days from receiving your order to request a return.

Condition: The dress must be unused, with no marks, stains, perfume, or makeup, and all tags attached. Worn or damaged items cannot be returned.

Refunds: Once we inspect the item, your refund will be processed within 5-7 business days via your original payment method.

Exchanges: If you need a different size, you can return your dress and place a new order for the correct size.

If you have any questions, our support team is happy to assist!

To maintain the quality and longevity of your dress, follow these care instructions:

Washing: Hand wash in cold water with mild detergent. If machine washing, use a delicate cycle inside a laundry bag.

Drying: Do not wring. Lay flat to air dry in the shade to prevent fabric distortion.

Ironing: If needed, steam or use a low-heat setting on the reverse side. Fabrics like satin, chiffon, and silk are delicate and can be damaged by excessive heat.

Storage: Hang on a padded hanger or fold in a garment bag to avoid creases.

By following these steps, your dress will stay flawless for every occasion!


  • Returns

    Easy 30-day returns

  • Free Shipping

    We offer free shipping on all orders worldwide.

  • SSL Secured Payments

    Fast and secure card payment

  • Customer Service

    We aim to respond within 24 hours on business days.