Frequently Asked Questions

Have a question? Feel free to check out our FAQs

Our dresses are designed for a figure-enhancing fit, but sizing may vary slightly depending on the fabric and style. To ensure the perfect fit, please refer to our Size Guide on each product page.

If you're between sizes, consider:

  • For fitted dresses with minimal stretch, opt for the larger size for a comfortable fit.
  • For dresses with stretch fabric, you may size down for a more sculpted look.

Still unsure? Our customer support team is happy to help you find the ideal size!

Yes. Standard Tracked Shipping is £4.99, and orders of £150 or more qualify for free standard shipping. The exact shipping cost is always shown at checkout before you confirm your order.

We process orders quickly, so please contact us as soon as possible if your address needs to change. Email us at support@auralde.com with your order number and the correct address and we'll do our best to update it before it ships.

We ship to addresses within the United Kingdom using Standard Tracked Shipping.

Order processing: 1 to 2 business days after payment is confirmed.
Delivery: 5 to 8 business days after dispatch.

Most UK orders arrive within 6 to 10 business days of being placed. Delivery estimates exclude weekends and public holidays. You will receive a tracking link by email once your order has been dispatched.

Not at the moment. We currently deliver to addresses within the United Kingdom only. If this changes we will update this page and our Shipping Policy.

Yes. You can request to cancel or change your order within 24 hours of placing your order.

Please contact us at support@auralde.com with your order number and the cancellation or change you would like to make.

Orders are processed quickly, so we cannot guarantee cancellation or changes after 24 hours or once your order has entered processing. This is separate from your statutory right to cancel within 14 days of delivery, which is explained in our Refund Policy.

Yes. If you are a UK consumer you have the right to cancel within 14 days of receiving your order under the Consumer Contracts Regulations 2013, with a full refund including standard outbound delivery and no restocking fee.

Beyond that we voluntarily accept returns for up to 30 days from delivery. Items must be unworn, unwashed, in their original packaging and with all tags attached.

A £10.00 restocking fee applies only to non-faulty returns made after the 14-day cancellation period. Return postage is paid by the customer. Refunds are issued to your original payment method within 5 to 10 business days of us receiving and inspecting the item.

Email support@auralde.com with your order number to start a return. Full details are in our Refund Policy.

To maintain the quality and longevity of your dress, follow these care instructions:

Washing: Hand wash in cold water with mild detergent. If machine washing, use a delicate cycle inside a laundry bag.

Drying: Do not wring. Lay flat to air dry in the shade to prevent fabric distortion.

Ironing: If needed, steam or use a low-heat setting on the reverse side. Fabrics like satin, chiffon, and silk are delicate and can be damaged by excessive heat.

Storage: Hang on a padded hanger or fold in a garment bag to avoid creases.

By following these steps, your dress will stay flawless for every occasion!


  • Returns

    Easy 30-day returns

  • Free Shipping

    Free Standard Delivery on Orders Over £150

  • SSL Secured Payments

    Fast and secure card payment

  • Customer Service

    We aim to respond within 24 hours on business days.