Terms of service

OVERVIEW

Welcome to Auralde! The terms "we", "us" and "our" refer to Auralde. Auralde operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Auralde is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.
To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our stores is correct, current and complete and that you have all rights necessary to provide this information.
You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 - OUR PRODUCTS
We have made every effort to provide an accurate representation of our products and services in our online stores. However, please note that colors or product appearance may differ from how they may appear on your screen due to the type of device you use to access the store and your device settings and configuration.
We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be the same as depicted or rendered in our online stores.
All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region or jurisdiction, on a case-by-case basis.

SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. Auralde reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until Auralde confirms acceptance. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting. In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the e‑mail, billing address, and/or phone number provided at the time the order was made.
Your purchases are subject to return, cancellation, or exchange solely in accordance with our Refund Policy.
You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

SECTION 4 - PRICES AND BILLING
Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, customs or import charges.
Prices posted in our online stores may be different from prices offered in physical stores or in online or other stores operated by third parties. We may offer, from time to time, promotions on the Services that may affect pricing and that are governed by terms and conditions separate from these Terms. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern.
You agree to provide current, complete and accurate purchase, payment and account information for all purchases made at our stores. You agree to promptly update your account and other information, including your email address, credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
You represent and warrant that (i) the credit card information you provide is true, correct, and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any.

SECTION 5 - SHIPPING AND DELIVERY
We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. Once we transfer products to the carrier, title and risk of loss passes to you.

SECTION 6 - INTELLECTUAL PROPERTY
Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by Auralde, its affiliates or licensors and are protected by applicable copyright and other intellectual property laws.
These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Services without our prior written consent. Except as expressly provided herein, nothing in these Terms grants or shall be construed as granting a license or other rights to you under any patent, trademark, copyright, or other intellectual property of Auralde, Shopify or any third party. All rights not expressly granted herein are reserved by Auralde.
Auralde's names, logos, product and service names, designs, and slogans are trademarks of Auralde or its affiliates or licensors. You must not use such trademarks without the prior written permission of Auralde. Shopify's name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners.

SECTION 7 - OPTIONAL TOOLS
You may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

SECTION 8 - THIRD-PARTY LINKS
The Services may contain materials and hyperlinks to websites provided or operated by third parties. We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave the Services to access these materials or third party sites, you do so at your own risk.
We are not liable for any harm or damages related to your access of any third-party websites, or your purchase or use of any products, services, resources, or content on any third-party websites.

SECTION 9 - RELATIONSHIP WITH SHOPIFY
Auralde is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with Auralde. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Auralde, including any injury, damage, or loss resulting from purchased products and services.

SECTION 10 - PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy, and certain personal information may be subject to Shopify's Privacy Policy, which can be viewed here. By using the Services, you acknowledge that you have read these privacy policies.
Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Review our Privacy Policy for more details on how we, Shopify, and our partners use your personal information.

SECTION 11 - FEEDBACK
If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content ("Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute and display such Feedback in any medium for any purpose, including commercial use. You represent and warrant that you own or have all necessary rights to all Feedback, and that it complies with these Terms.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on the Services that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times and availability. We reserve the right to correct any errors and to change or cancel orders if information is inaccurate at any time.

SECTION 13 - PROHIBITED USES
You may access and use the Services for lawful purposes only. You may not use the Services for any unlawful purpose, to infringe our or others' intellectual property, to harass or harm others, to transmit false or misleading information, to spam or phish, to use bots/scrapers/automated tools to access the Services, or to bypass any security or access-control measures. We reserve the right to suspend or terminate your account at any time if you violate these Terms.

SECTION 14 - TERMINATION
We may terminate your access to the Services at our discretion at any time without notice, and you will remain liable for all amounts due up to the date of termination.

SECTION 15 - DISCLAIMER OF WARRANTIES
The information presented on the Services is for general information purposes only. Except as expressly stated by Auralde, the Services and all products offered are provided "as is" and "as available," without warranties of any kind, either express or implied.

SECTION 16 - LIMITATION OF LIABILITY
To the fullest extent permitted by law, Auralde and its partners, directors, officers, employees, affiliates, agents, and service providers shall not be liable for any indirect, incidental, punitive, special, or consequential damages arising from your use of the Services or any product purchased through them.

SECTION 17 - INDEMNIFICATION
You agree to indemnify and hold harmless Auralde, Shopify, and our affiliates from any losses, damages, liabilities or claims arising from your breach of these Terms, your violation of any law, or your use of the Services.

SECTION 18 - SEVERABILITY
If any provision of these Terms is found unlawful or unenforceable, that provision will be severed and the remaining provisions will remain in full effect.

SECTION 19 - GOVERNING LAW
These Terms shall be governed by and construed in accordance with the laws of England and Wales, and the courts of England and Wales shall have jurisdiction over any disputes.

SECTION 20 - CHANGES TO TERMS OF SERVICE
We reserve the right to update these Terms at any time by posting changes to our website. Your continued use of the Services following any changes constitutes acceptance of those changes.

SECTION 21 - CONTACT INFORMATION
Questions about these Terms of Service should be sent to us at:
Email: support@auralde.com
Phone: +44 7438 696781
Address: 12 Chantry Close, West Drayton, UB7 7FQ, United Kingdom
Opening hours: Monday to Friday 9:00 AM–7:00 PM, Saturday and Sunday 10:00 AM–4:00 PM
We aim to respond within 24 hours on business days.